Privacy Policy
Company: Caliagua Inc. (“Caliagua,” “we,” “us”)
Contact: IT@caliagua.net
1) Overview
This Privacy Policy explains how Caliagua collects, uses, discloses, and protects information when you use our web application (the “Service”) designed for subcontractors and vendors to access bid-related information, documents, and communications.
This Service is intended for business users. It is not intended for consumer or personal use.
Your use of the Service is also governed by our Terms & Conditions.
2) Information We Collect
A. Information you provide
We may collect:
- Account information: name, email address, phone number (optional), job title (optional)
- Company information: company name, company type (vendor/subcontractor/etc.), business contact information, business address, website, license number, and certifications (e.g., DBE/MBE/WBE/SBE/VOB) if provided
- Communications: messages you send to us and your email notification preferences
B. Authentication and security information
To provide secure access and prevent abuse, we collect:
- OTP and session data: tokens and timestamps used to authenticate and maintain sessions
- Login and access activity: last login time, session expiration details
- Security telemetry: IP address and device/browser information (user agent) in connection with logins, listing views, and document downloads
C. Usage, diagnostics, and analytics
We collect information about how the Service is used, including:
- Listing views, document downloads, and related timestamps
- Error and performance data (e.g., crash reports and diagnostics)
3) How We Use Information
We use information to:
- Provide, operate, and maintain the Service (including account approval and access control)
- Authenticate users via one-time passcodes (OTPs) and manage active sessions
- Deliver transactional and service-related communications (such as login codes, security notices, policy updates, and subscription-based notifications you request)
- Monitor usage, maintain security, prevent fraud/abuse, and investigate incidents
- Improve Service performance, reliability, and user experience
- Maintain internal records and audit logs related to platform activity
4) Email Communications and Preferences
To deliver email communications, we use your email address and notification preferences. Emails may be sent through a third-party email delivery provider (see Section 6).
We do not send marketing or promotional emails. All emails are transactional or service-related, such as login codes, security notices, policy updates, and subscription-based notifications you request (for example, listing and document updates, or new listing alerts if you enable them).
We store your notification preferences so that we can deliver the alerts you request. You may update these preferences at any time using the notification controls available in the Service or by contacting IT@caliagua.net.
6) Service Providers (Examples)
Depending on system configuration and usage, this Service may use third parties such as:
- Amazon Web Services (AWS) for hosting, databases, and file storage
- Cloudflare for security and web analytics
- Microsoft (Microsoft Graph) for email delivery
- Sentry.io for error monitoring and diagnostics
8) Data Retention
We retain information for as long as needed to:
- provide the Service and maintain your account
- comply with legal obligations
- resolve disputes
- enforce agreements
- maintain security and audit logs
Some records (like security logs, listing views, and document download logs) may be retained for a reasonable period even after account deactivation to protect the platform and support auditing.
9) Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit where applicable. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Breach Notification: In the event of a data breach involving your personal information, we will notify affected users in accordance with applicable law, including California Civil Code § 1798.82.
10) Your Rights (California and Similar Laws)
If you are a California resident, you may have rights to:
- request information about categories of personal information collected and used
- request correction of inaccurate information
- request deletion of certain personal information (subject to exceptions, including security and legal obligations)
- manage your subscription-based notification preferences at any time
To submit a request, contact IT@caliagua.net. We may need to verify your identity before fulfilling requests.
11) Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children.
12) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Effective Date” above and may provide additional notice where appropriate.
13) Contact
Questions or requests: IT@caliagua.net
Caliagua Inc., California